FAQ
Our Clubs are open 7 days a week!
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South Broadway | Highlands
Yes! Members may bring guests with a valid guest pass. Guest passes are available for purchase at the front desk or through the Traverse app. Guests must be 18 or older and accompanied by a Member at all times.
We recommend comfortable workout attire and athletic footwear. Closed-toe shoes are required on the gym floor. We ask that you bring a towel and practice good hygiene for the comfort of all members.
Members must be 18 years of age or older. Minors (ages 13–17) may access the facility with a signed parental consent form and must be accompanied by a parent or legal guardian at all times.
Yes! We offer personal training services with certified trainers. Please fill out this inquiry form or stop by the front desk to chat with the team.
We offer a variety of recovery tools including foam rollers, massage guns, and stretching areas. Premium recovery amenities may vary by location.
All Traverse locations feature hot and cold therapy options including saunas and cold plunges. Check your home Club’s page for full amenity list and details.
Open gym access is available to all members during operating hours as part of your membership.
Memberships are billed monthly on your join date anniversary. You’ll receive a billing reminder via email before each cycle. Payment methods can be updated anytime in the app.
Classes can be booked through the Traverse Fitness app or website. We recommend booking in advance as classes fill up quickly.
We ask that all class participants arrive on time for their class bookings to ensure safety and preserve the flow of class. If you arrive more than 5 minutes late, you will not be permitted to enter class. If you arrive at the Club and are not permitted into class, you will not be charged a late cancel or no-show fee, and we are happy to help you book into another class. If you prefer to work out in Open Gym instead, we’re happy to pre-programmed workouts.
If this is your first class at Traverse, we ask that you arrive 20 minutes early. If you are unable to arrive early, please reschedule for a time when you can do so. If you arrive less than 10 minutes before class, you will not be permitted to join.
To keep class access fair and our schedule running smoothly, we want to share a quick clarification and update. We recommend you prioritize choosing just one class before the 12-hour cutoff. Here's why it matters: When members stay booked in one class while also holding a waitlist spot for another, it can unintentionally block others from getting into class, or even onto a waitlist at all. Making a clear choice 12 hours before allows waitlists to move, opens spots for other members, and helps more people get into the classes they want.We know our waitlists work (and they move a ton!). Trusting the process and choosing one class before the cutoff helps the system work better for everyone.If you’re booked into a class that has a waitlist and switch to another class close to start time, a $10 late-cancel fee will apply to your original booking.
If you’re booked into two classes due to overnight waitlist movement or a change within 12 hours of class time, and the class you ask to drop has a waitlist, the $10 late-cancel fee will apply. If both classes are open (with no waitlists), you may switch freely with no fee.
Yes. Cancellations made within 12 hours of class start time will incur a $10 late cancel fee. No-shows are charged $30. These fees help keep classes available for members on the waitlist.
We have 10 mats available to rent for $5.
Yes! Complimentary coffee and tea are available to members in the lobby area during Club hours.
If your payment fails, your access may be temporarily suspended until the balance is resolved. You'll receive notification via email and can update your payment info through the app or front desk.
Membership cancellations require 30 days written notice and can be submitted in person at the front desk or via email. Please contact your home Club for specific cancellation procedures.
Involuntary resignation occurs when a member's account remains past due for an extended period or if a member violates club policies. In such cases, membership may be terminated by Traverse Fitness without further notice.